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Citizen Charter

Citizen's Charter

Sr. No.

Name of service

Service delivery deadline

Methods of service delivery

Place of service

01

Agricultural / non-agricultural khas land settlement, peripheral hat-bazar ekasana settlement and where applicable land contagious issues.

Within 3 (three) days after receipt from Assistant Commissioner (Land).

After sending the proposal from the Upazila Land Office, the proposal from the Upazila Executive Office should be forwarded to the office of the Deputy Commissioner with recommendation.

Office of the Assistant Commissioner (Land), Office of the Upazila Nirbahi Officer, Office of the Deputy Commissioner and Ministry of Land.

02

Project Implementation Activities (TR, Kabikha, Kabita and Relief Materials) adopted by the Ministry of Relief

Within 2 (two) days after receiving the proposal from the project implementation officer.

After receiving the proposal from the project implementation officer, the meeting would accept the decision and send it to the office of the Deputy Commissioner for approval.

Project Implementation Office, Upazila Nirbahi Officer's Office, District Administrator's Office and where applicable Upazila Accounts Maintenance Office.

03

Projects adopted and implemented by LGED, bill of the contractor where applicable / bill of the Chairman of the Project Committee.

Within 2 (two) days after receiving the proposal from the office of the Upazila Engineer.

Approval of the bill after receiving the proposal from the office of the Upazila Engineer, on the spot inspection if necessary.

Office of the Upazila Engineer, Office of the Upazila Nirbahi Officer and, where applicable, Upazila Accounts Maintenance Office.

04

Hat-bazaar provides annual lease.

Activities are taken approximately 2 (two) months before 1st Baishakh of every year.

Through tender notice as per hat-bazaar policy.

Office of the Upazila Nirbahi Officer and, where applicable, the office of the Assistant Commissioner (Land).

05

Leasing of Jalmahal.

Activities are taken approximately 2 (two) months before 1st Baishakh of every year.

Through tender notification as per Jalmahal lease policy.

Office of Upazila Youth Development Officer, Office of Assistant Commissioner (Land) and Office of Upazila Nirbahi Officer.

07

Non-Government Colleges, High Schools and Madrasas acting as the President pay the bills and various administrative functions of the educational institutions.

Within 2 (two) days of receiving the salary bill from the educational institution and within 7 (seven) days of receiving the offer of any administrative work.

After submission of the bill by the head of the institution.

Office of the Upazila Nirbahi Officer.

07

To provide honorarium to the chairman, members and members of the union council from the government and to pay salaries to the secretary and village police.

Within 7 (seven) days of receipt of government allocation.

After receiving the government allocation, honorarium or salary allowance is collected and paid from the bank.

Office of the Upazila Nirbahi Officer.

07

Distribution of various grants by Ministry of Religion, Ministry of Education, District Councils, Institutions / Departments.

After receiving the allotment, the beneficiary is informed. Payment is made within 3 (three) days after submission of papers as per demand by the beneficiary.

Payment is made by the Upazila Nirbahi Officer after submission of papers as per the demand by the beneficiary.

Office of Upazila Nirbahi Officer, Upazila Accounts Office, Ministry / Division / Agency where applicable.

09

General Certificate Case.

According to the rules.

P.D.R. According to the Act, 1913.

Office of the Upazila Nirbahi Officer.

10

Conduct mobile court and send report return.

One day per week.

According to government orders and various laws.

Upazila Executive Officer and 1st Class Magistrate.

11

Distribution of Hajj observance forms and giving advice.

Along with the application.

Forms, information and advice are provided from the Upazila Nirbahi Office as per the application.

Upazila Nirbahi Office and Deputy Commissioner's Office.

12

Provide services on local government (union parishad) related advice, information and do's and don'ts.

Delivered in short time as per demand.

If you come to the Upazila Nirbahi office and ask for advice, advice is given.

Upazila Executive Office and UP Chairman.

13

Acting as chairman of various committees.

In the shortest possible time by talking to the member-secretary of the committee.

According to the needs of the Member-Secretary.

Divisional Officer and Upazila Executive Officer.

14

Submission of BCIC / Subsidy Fertilizer Report.

The day of receipt of the incoming message.

On the spot inspection.

Upazila Agriculture Officer and Upazila Executive Officer.

15

Women and Child Abuse Prevention Cell Committee.

Within 10 (ten) days of receipt of the complaint, the Upazila Women's Affairs Officer issued a notice to the parties concerned.

The decision was taken after a hearing between the parties by the Women and Child Abuse Prevention Cell Committee.

Upazila Women's Affairs Officer, Upazila Social Service Officer, Officer-in-Charge and Upazila Executive Officer.

 

Apart from this, the following functions are performed in the upazila by the Upazila Nirbahi Officer.

 Strengthening social and cultural activities.

Correspondence between Union Parishads.
Assist in relief work during natural disasters, famines and epidemics.
Provide necessary assistance in maintaining law and order.
Acting as a supporting force in government activities.
Supervision of development and administrative work at upazila level.
Responsible for coordination with departmental officers.
Implement all the policies of the ministry at the field level.